Welcome to Tweak Training Solutions
Tweak Training Solutions teaches frontline, customer service consultants, internal sales and sales support staff to deliver exceptional customer service either face to face or telephonically.
This solution is customized precisely for your business environment and will align your customer team with exceptional customer etiquette skills that are easy to adopt and manage.
Tweak Training Solutions (TTS) can furthermore help you train a range of training needs that you may have within your organization TTS can customize,
source or design the training solutions specifically required for your business environment.
Training will be delivered (and designed if need be) by
Helen Murphy - (BA Communications/Linguistics)
For the past 20 years Helen has worked in Frontline, Marketing, Advertising and Product Management.
In the past 8 years however Helen has focused on facilitating and training:
- Business Management to IMM /B COM students
- Sales Skills and Client Management Skills for a leading Global Sales Performance Company to a range of clients, including major financial institutions, assurance companies, IT organizations, Communication companies and others.
Client Comments...
"I have attended two courses facilitated by Helen and enjoyed both of them immensely. As with any training, the subject matter is what the event is all about however as a facilitator Helen is the “added value”, making the content message clear, the learning fun and the precious time and financial investment in the course successful and lasting."
Michael Smales, Regional Manager – Cape, Bytes Communications System
"Helen Murphy shows meticulous attention to detail and is highly intuitive with the right balance between sensitivity and leadership, Helen quickly reached consensuses around a plan of action which based on her investigative skills was quickly supported by the management team and implemented very effectively and efficiently.
All feedback from our staff and the management team members that have over the period of time attended Interventions facilitated by Helen, have all highly praised her delivery methodology, style, pace and engagement elements. Helen is highly rated as a coach by our team and has become one of our critical success factor upon which our competitive advantage has been based.
As this units head, I can sincerely say that Helen exceeded my expectations with her delivery and interest in my business and its needs. She remained engaged, continued to solicit insights broadly without any supervision and based on the results (which speak for themselves) has greatly contributed to the success in this business.
I highly rate her abilities, style, attention to diversity, professionalism and proven reliability to deliver upon what was set out to be achieved and to this end result which become her own personal challenge, ownership was fully respected and taken in every step of the experience.
In further support, I have no hesitation to recommend her services based on my personal experience and that of my teams to our delight and positive impact on the businesses bottom line. “
Lyle Bond, Unit Head - ABSA Bank, Workplace Banking