EFFECTIVE CUSTOMER SERVICE
This interactive one day course includes the following proposed concepts and is specifically adapted to your business. Additional concepts can be included if the client so desires
- Understanding your business environment and your customer
- Impressive ways to greet your customer
- Effective language (rephrasing your choice of words) to use in conversation with your customer*
- Email Etiquette
- Professional Conduct and Appearance
- How to diffuse customer complaints and handle difficult customers*
- Understanding and mastering internal processes*
- Strategies to manage customer expectations*.
Delegates will also participate in a number of supervised interactive workshops through out the day, this participation and interaction tends to improve buy in and adoption of the above concepts.
*reinforced by workshop
Who Should Attend
- Frontline staff and supervisors interacting with customers face to face or telephonically on a daily basis
- Customer Service consultants
- Sales support staff that interact face to face or telephonically with clients
- Internal Sales Consultants
- Branch Managers
Investment
- Per delegate cost - R 1 850 per delegate
- Facilitation fee - R 3 700 (per group size of 6 to 20 delegates)
Your Investment Includes:
- Comprehensive training manual.
- One day training course where delegates will leave the course with a strategy (and passion) for customer service.
- 2 x 3 hour follow up workshops at 4 week intervals to refresh the concepts, enhance behaviour change and improve adoption of the concepts.
- Laminated prompt card.
Excludes
- VAT
- Travel and accommodation ex Johannesburg.
- Venue, Teas, Lunches, proxima projector.
Contact Details
Tweak Training Solutions
Hillcrest Ave, Oriel, Bedfordview
Fax and Tel: 011 615 0012
Cellular: 082 823 3686
Email: helen@tweaktrainingsolutions.co.za